📝 Terms & Conditions / Refund Policy
🔒 Final Sale – Digital Product
All software licenses and digital downloads sold through our store are considered final sale. Once a license key has been issued and the software has been delivered, no cancellations, exchanges, or refunds will be granted except under the limited circumstances outlined below.
🛠️ Technical Issues & Refund Eligibility
We are committed to helping you get up and running. If you experience a technical issue with your software, please contact our support team first techsupport@acmeproductsstore.com. We will work with you and the software vendor (if necessary) to troubleshoot the issue.
A refund will only be considered if all the following conditions are met:
- The issue is related to a valid, licensed copy of the product purchased from us.
- The issue involves a verifiable technical error or error code that prevents installation or basic use of the software.
- Our support team is unable to resolve the issue after all reasonable troubleshooting steps have been completed.
- The issue is not caused by third-party applications on your system, such as antivirus programs, firewalls, cracked software, or operating system customizations.
🛑 We do not offer refunds for:
- Buyer’s remorse or accidental purchase
- Incompatibility with your system due to not meeting minimum requirements
- Conflicts caused by third-party software (e.g., antivirus, VPNs, cracked plugins)
- Misunderstanding of the product’s features or use
- Any reason once the license key has been issued and activated
✅ Before You Buy
Please ensure that:
- You meet all system requirements listed on the product page
- You understand the type of license you are purchasing (e.g., perpetual, subscription)
- You agree to the software publisher’s End User License Agreement (EULA)
📩 Support Process
If you need help, contact us at techsupport@acmeproductsstore.com with the following:
- Your Order Number
- A description of the issue
- Any error messages and screenshots (required)
- System specifications (OS version, hardware, etc.)
Our team aims to respond within 24 hours (Mon–Fri).
📌 By completing your purchase, you acknowledge and agree to these terms.
If you have any questions prior to purchase, please feel free to contact us. We’re happy to help you choose the right product for your needs.